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Cookie policy

Last change to Cookie Policy: 02.08.2022

This Cookie Policy relates to www.elavon.no

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

We classify cookies in the following categories:

  • Strictly Necessary Cookies
  • Performance/Analytics Cookies

Our website uses the following categories of cookies

Strictly Necessary Cookies

These cookies are essential in order to provide the website content and/or features.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. 

 

You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features. 

Performance/Analytics Cookies

In most cases, the information these cookies collect is anonymous and is only used to improve how a website works and to help us to identify issues you may have when using our website.

These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

 

Cookie List

Cookie

Description

Duration

Type

Category

Nature of cookie

access-token & refresh token                                        

These cookies are stored after logging in. The cookies identify you as a visitor between different pages. These session cookies are essential for authentication and without them the customer cannot navigate or use key features of the site. The access-token cookie will be replaced automatically every 15 minutes on the website and both cookies will be deleted upon leaving it.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

JSESSIONID

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

JSESSIONID_TGP

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

See 1 above

Session

Strictly Necessary

Authentication and session management

JSESSIONID_TNE

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

LFR_SESSION_STATE_*

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

ObSSOCookie

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strcitly Necessary

Authentication and session management

oldState

The purpose of this cookie is to keep track of the user’s state. It helps them navigate back to the same state after login, in case their session expires.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

pivot

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

Session Cookie

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

SESSIONIDCOOKIEKEY

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

TNEPROD

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

usbtrustgateway

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Authentication and session management

cookie-agreed -   

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

cookies-consent

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

cookiesPolicy

This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for a 90 day period. The cookie records whether the user has or has not consented to different categories of non-essential cookies.

90 days

Persistent

Strictly Necessary

Cookie information banner

elavon.cookies

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

elavoncookies

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

the_cookie

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

cookiePolicyAccepted

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Cookie information banner

count

This cookie is set if the Hero Banner component is present on the page. It is used to rotate the display of the Hero image sequentially.  Necessary for correct display of information on website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Correct display of website information

crossCountryMessage

Records whether the user has closed cross country message.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Correct display of website information

highPriorityMessage

This cookie is set when the visitor clicks close on the High Priority message, in order that the visitor is not shown the message again after closing.  Necessary for correct display of information on website.

The cookie is deleted when the message window is closed.

Session

Strictly Necessary

Correct display of website information

persistentcontactpopup

This value is set when the visitor clicks close on the "Welcome" popup. This value is used by the floating quick contact icon component.  Necessary for correct display of information on website.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Correct display of website information

ADRUM_BT1

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

ADRUM_Bta

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

ADRUM

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

angular-cache.caches.stringCache.data.<trd>

This cookie helps to ensure that the content of a page loads quickly and effectively by using HTTP caching. This is necessary for effective and responsive site performance.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

countryDetails

Records the country the visitor is from in order to display correct message concerning relevant website.  This cookie improves page load speed and reduces server load.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

Elavon_analytics_id

The purpose of this cookie is to identify you as a visitor across multiple browser sessions. This cookie is essential for effectively troubleshooting user issues.

30 days

Persistent

Strictly Necessary

Critical performance feature

has_js - 

Used by website platform to ensure that javascript is enabled. This is essential for the appropriate display and function of the site. The website would not function or would function in an unexpected manner if the cookie was not stored.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

TABCHILDID

This cookie is essential to consistent site navigation and supports site functionality, particularly with respect to report generation for the user, which is a key function of the site. Without the cookie, the user’s report generation will not work properly.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

TABID

This cookie is used to hold user’s tab navigation information. If the cookie is not present, the user’s tab navigation will not work properly.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Critical performance feature

countryCode

The purpose of this cookie is to store the visitor's website country settings.  This is necessary for a smooth browsing experience. 

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Language, Country and Form Contents.

lang

The purpose of this cookie is to store the visitor's website language settings.  This is necessary for a smooth browsing experience.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Language, Country and Form Contents.

Session Storage

The purpose of the “Session Storage” cookie is to implement a “save for later” feature in forms. It enables users to continue filling a form from where they left off even after closing it, and when returning to the page, the form is pre-filled with their previously entered information. The data is saved locally only and can’t be Please also see by the server.

The data in session storage is cleared when the page session ends

Session

Stricty Necessary

Language, Country and Form Contents.

userLanguage

The purpose of this cookie is to store the visitor's website language settings.  This is necessary for generating documents in the correct language.  

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Language, Country and Form Contents.

ext-elavon-aem 

This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Load balancing

ROUTEID

This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Load balancing

ak_bmsc

Used by Akamai Bot Manager tool for detection of malicious bots.  This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules.

2 hours

Persistent

Strictly Necessary

Security feature

bm_sv

Used by Akamai Bot Manager tool for detection of malicious bots.  This cookie is used as part of the session validation detection method and keeps track of the number of HTML pages and Ajax requests the client makes.

2 hours

Persistent

Strictly Necessary

Security feature

bm_sz

This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session.

4 hours

Persistent

Strictly Necessary

Security feature

_abck

This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user's past behavior (human / bot) on a protected site. It is also used to control the behavior of the JavaScript on the client side, in particular the telemetry collection process and plays a role in the Proof  Work challenge process.

1 year

Persistent

Strictly Necessary

Security feature

CSRF-Token

This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Security feature

XSRF-TOKEN

This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

Security feature

_bc_vm_crid

This cookie supports our Boldchat chat function and is required for it to operate. The cookie does not exist unless the customer clicks on the chat link which opens in a separate browser window. 

The cookie is deleted when the chat window is closed.

Session

Strictly Necessary

Specific site functionality

rc::c

This third party cookie controlled by Google is used to filter requests from bots when registration and contact us functions are used on the site.  This cookie is used to differentiate between humans and robots.  The cookie is only stored when the user invokes the function.  The registration and contact functions would not operate or would operate in an unexpected manner if the cookie was not stored.

Please see Google’s Privacy & Terms site for details about its management of cookies and processing of personal data.

The cookie is deleted when the chat window is closed.

Session

Strictly Necessary

Specific site functionality

rc::a

This third party cookie controlled by Google is used to filter requests from bots when registration and contact us functions are used on the site.  This cookie is used to differentiate between humans and robots.  The cookie is only stored when the user invokes the function.  The registration and contact functions would not operate or would operate in an unexpected manner if the cookie was not stored.

Please see Google’s Privacy & Terms site for details about its management of cookies and processing of personal data.

The cookie is deleted when the chat window is closed.

Session

Strictly Necessary

Specific site functionality

mbox

This cookie is used by our Adobe SiteCatalyst analytics software and allows us to measure the performance of our website content using A/B split testing (e.g. we compare two versions of a web page, email, or other marketing asset and measure the difference in performance).  This cookie gives us the ability to test which online content and offers are more relevant to our users.

2 years

Persistent

Performance / Analytics Cookies

Adobe SiteCatalyst

Google Analytics cookies (_ga, _gali, _gat, _gid, _gcl_au etc.) 

These cookies are used used by our Google Analytics software to collect information about how visitors use our website and determine the efficacy of advertisements on our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Please also see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245/.

Please see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245/ for more details.

Performance / Analytics Cookies

Google Analytics

QuantumMetricSessionID

This cookie is from Quantum Metric and allows us to understand and improve how you use our site.

30 minutes of inactivity on the website

Session

Performance / Analytics Cookies

Quantum Metrics

QuantumMetricUserId

This cookie is from Quantum Metric and allows us to understand and improve how you use our site.

1 year

Persistent

Performance / Analytics Cookies

Quantum Metrics

Cookie Management

You can control how cookies are placed on your device from within your own browser. 

If you wish to restrict or block the cookies which are set by this website, you may do this through the browser settings for each browser you use, on each computer or device you use to access the internet. 

However, please be aware that some of our services may not function if your browser does not accept cookies.  

You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers. 

 

If you have queries please contact EUDataProtectionOffice@elavon.com

EU Data Protection Office, Elavon Financial Services DAC,  Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.